Cancellation & Refund Policy
Effective Date: July 11, 2026
Thank you for shopping with InkByGA.com, owned and operated by Value on Money (“we”, “our”, or “us”). We strive to provide high-quality educational resources and physical products. Please read this Cancellation & Refund Policy carefully before placing an order.
By purchasing from our website, you agree to this policy.
1. Scope
This policy applies to purchases made through https://inkbyga.com for:
- Online Courses
- Digital Downloads
- eBooks
- Printed Books
- Neck Pillows
- Merchandise
- Other physical products offered on our website
2. Order Cancellation
Before Dispatch (Physical Products)
You may request cancellation of your order before it has been packed or shipped.
If your order has not yet been dispatched, we will cancel it and process a full refund to your original payment method.
Once an order has been shipped, it cannot be cancelled.
Digital Products
Orders for digital products, including online courses, eBooks, PDFs, and downloadable resources, cannot be cancelled once access or download has been provided.
3. Online Course Refunds
Online courses are digital educational products. Once course access has been activated, all sales are generally considered final.
Refunds will not be issued because:
- You changed your mind.
- You no longer have time to complete the course.
- You purchased the wrong course without contacting us before accessing it.
- You did not complete the course.
- You are dissatisfied with personal results or outcomes.
If you experience a genuine technical issue that prevents access to a purchased course, please contact us. We will make reasonable efforts to resolve the issue. If we are unable to provide access within a reasonable time, we may, at our discretion, provide a refund or suitable alternative.
4. eBooks and Digital Downloads
Due to the nature of digital products, all sales of:
- eBooks
- PDF Guides
- Templates
- Downloadable Resources
- Digital Files
are final once the download link or account access has been provided.
If a file is corrupted, incomplete, or cannot be accessed due to an issue on our side, we will provide a replacement file or restore access.
5. Printed Books
Printed books may be returned or replaced only if:
- The wrong book was delivered.
- The book was damaged during transit.
- The book has significant manufacturing defects.
To request a replacement, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the package and the product.
- A brief description of the issue.
Approved requests may result in a replacement or refund, depending on product availability and the circumstances.
6. Neck Pillows and Other Physical Products
You may request a return within 7 days of delivery if:
- The product is unused.
- The product is in its original condition.
- The original packaging, labels, manuals, and accessories are included.
Returns will not be accepted if:
- The product has been used.
- The product has been damaged after delivery due to misuse or improper handling.
- Parts, accessories, or packaging are missing.
After inspection and approval, we may provide a replacement or refund as appropriate.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Your request should include:
- Order number.
- Photographs of the shipping package.
- Photographs of the product.
- A description of the issue.
We will review your request and, where appropriate, arrange for a replacement or refund.
8. Non-Returnable Items
The following items are not eligible for return or refund unless required by applicable law:
- Downloaded eBooks.
- Digital files.
- Online courses after access has been activated.
- Gift cards (if offered).
- Promotional or complimentary items.
- Products marked as “Final Sale” or “Non-Returnable.”
9. Refund Processing
Once your refund request has been approved:
- Refunds will be processed to the original payment method used at the time of purchase.
- We aim to process approved refunds within 7–10 business days.
- The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Shipping charges, if applicable, are generally non-refundable unless the return is due to our error or a defective product.
10. Fraud Prevention
To protect our customers and business, we reserve the right to:
- Decline refund requests that appear fraudulent or abusive.
- Request additional information before approving a refund.
- Refuse returns that do not comply with this policy.
11. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
12. Contact Us
If you have any questions about cancellations, returns, replacements, or refunds, please contact us:
Value on Money
Website: https://inkbyga.com
Email: info@inkbyga.com
Business Address: Delhi, India (Full address to be updated.)
We will make reasonable efforts to respond to your enquiry as promptly as possible.
