Shipping & Delivery Policy
Effective Date: July 11, 2026
Thank you for shopping with InkByGA.com, owned and operated by Value on Money (“we”, “our”, or “us”). This Shipping & Delivery Policy explains how we process and deliver physical and digital products purchased through our website.
By placing an order, you agree to this Shipping & Delivery Policy.
1. Shipping Coverage
We currently ship physical products within India only.
At this time, we do not offer international shipping unless specifically announced on our website.
2. Products Covered
This policy applies to:
- Printed Books
- Neck Pillows
- Merchandise
- Other physical products
- Online Courses
- eBooks
- Digital Downloads
3. Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Orders are processed only on business days (Monday to Saturday), excluding public holidays.
During sales, festivals, or promotional events, processing times may be slightly longer due to increased order volumes.
4. Shipping Partners
We work with trusted courier partners to deliver your orders safely.
Depending on your location, your order may be shipped through one or more logistics providers, including:
- Delhivery
- DTDC
- Blue Dart
- India Post
- XpressBees
- Other reliable courier partners
The courier partner is selected based on service availability and delivery location.
5. Estimated Delivery Time
After dispatch, estimated delivery times are generally:
- Metro Cities: 2–5 business days
- Other Cities and Towns: 3–7 business days
- Remote or Rural Areas: 5–10 business days
These are estimated timelines and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.
6. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment is completed.
From time to time, we may offer free shipping promotions on selected products or order values.
7. Order Tracking
Once your order has been shipped, you may receive a shipping confirmation by email containing available tracking information.
Tracking updates are provided by the courier partner and may take some time to appear after dispatch.
8. Delivery Attempts
Our courier partners may make one or more delivery attempts.
If delivery cannot be completed because:
- the address is incorrect,
- the recipient is unavailable,
- the package is refused, or
- the customer cannot be contacted,
the package may be returned to us. Additional shipping charges may apply if re-delivery is requested.
9. Customer Responsibilities
To ensure smooth delivery, customers are responsible for:
- Providing a complete and accurate delivery address.
- Providing a valid email address for order updates.
- Providing a reachable contact number if requested during checkout.
- Receiving the package at the delivery address.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
10. Delivery Delays
While we strive to deliver orders within the estimated time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Government restrictions
- Courier service disruptions
- High order volumes
- Other events beyond our reasonable control
Such delays do not automatically qualify for refunds or compensation.
11. Damaged or Missing Shipments
If your package arrives:
- damaged,
- tampered with,
- incomplete, or
- containing the wrong product,
please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the package
- Photographs of the product
- A brief description of the issue
We will investigate the matter and provide an appropriate resolution in accordance with our Cancellation & Refund Policy.
12. Digital Product Delivery
Digital products, including online courses and eBooks, are delivered electronically.
Online Courses
Course access is generally provided immediately after successful payment. In some cases, activation may take up to 24 hours, particularly if manual verification is required.
eBooks and Digital Downloads
Download links are generally available immediately after payment confirmation or through your customer account.
Customers are responsible for ensuring they provide a valid email address and maintain access to their account.
13. Failed Digital Delivery
If you do not receive access to your purchased digital product:
- Check your spam or junk email folder.
- Log in to your customer account.
- Contact our support team if the issue continues.
We will make reasonable efforts to restore access promptly.
14. Address Changes
Requests to change the delivery address can only be accommodated before an order has been dispatched.
Once an order has been shipped, address changes may not be possible.
15. Force Majeure
We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, internet outages, or courier disruptions.
16. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time.
Any updates will be posted on this page with a revised Effective Date.
17. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Value on Money
Website: https://inkbyga.com
Email: info@inkbyga.com
Business Address: Delhi, India (Full address to be updated.)
We will make reasonable efforts to respond to your enquiry as promptly as possible.
