Swiss International Air Lines Now Hiring Cargo Customer Service Executive At Mumbai
REQUIREMENTS
The ideal candidate should meet the following requirements:
University degree or graduation required
Minimum 2–3 years of relevant customer service experience in airline cargo, freight forwarding, General Sales and Service Agents (GSSA) or air cargo operations
Must possess legal work permit in India
Excellent communication skills in English and Hindi; knowledge of South Indian languages is an advantage
Strong communication, coordination, and interpersonal skills
Customer-focused approach with excellent attention to detail
Ability to work effectively under pressure in a dynamic and fast-paced operational environment
We kindly request that all applicants submit a CV/Resume and Recommendation Letteralong with Certificates with their application for this position.

Apply Now: https://apply.lufthansagroup.careers/index.php?ac=jobad&id=134062

Swiss International Air Lines Now Hiring Cargo Customer Service Executive At Mumbai – Check Eligibility, Job Details & Apply

Swiss International Air Lines (SWISS) has announced an opportunity for a Cargo Customer Service Executive in Mumbai, Maharashtra. This is a full-time, direct-entry position within the Logistics / Cargo function.

The role is suitable for professionals who have experience in airline cargo, freight forwarding, GSSA operations, air cargo customer service, or related logistics activities and are interested in building a career with a leading international airline.

Important: The official listing shows an application deadline of 26 August 2026. Candidates should check the official SWISS/Lufthansa Group career portal for any updated or reopened vacancy before applying.

Job Overview

Details	Information
Company	Swiss International Air Lines AG (SWISS)
Position	Cargo Customer Service Executive
Job Location	Mumbai, Maharashtra, India
Department / Function	Logistics / Cargo
Employment Level	Direct Entry
Employment Type	Full Time
Experience Required	2–3 years relevant experience
Qualification	University Degree / Graduation
Work Authorization	Legal work permit in India required
Languages	English & Hindi
Additional Language	South Indian languages are an advantage
Job Status	Deadline Passed – Check Official Portal for Updates

About Swiss International Air Lines

Swiss International Air Lines (SWISS) is Switzerland’s leading airline and is part of the Lufthansa Group. The airline operates direct services connecting Switzerland with Europe and destinations around the world.

SWISS also operates Swiss WorldCargo, its airfreight division, which provides airport-to-airport cargo transportation services, particularly for high-value, time-critical and care-intensive shipments.

The company emphasizes high-quality service and Swiss values while operating within an international aviation environment.

Position: Cargo Customer Service Executive

As a Cargo Customer Service Executive, the selected candidate will work as an important connection between customers, freight-forwarding partners, GSSAs and internal cargo teams.

The position involves handling customer enquiries, shipment bookings, shipment monitoring and service-related issues while supporting smooth cargo operations.

The ideal candidate should have strong communication skills, attention to detail and the ability to work effectively in a fast-paced aviation and logistics environment.

Key Responsibilities

1. Manage Customer Enquiries

The Cargo Customer Service Executive will handle customer enquiries related to cargo services and shipments.

Responsibilities may include:

Responding to customer questions professionally
Providing timely information
Understanding customer requirements
Supporting customers throughout the shipment process
Maintaining a high level of customer satisfaction

2. Handle Shipment Bookings

The candidate will support shipment booking activities and ensure that requests are handled accurately and efficiently.

This requires attention to:

Shipment details
Booking information
Customer requirements
Operational procedures
Service standards

3. Coordinate With Freight Forwarders

The role involves regular coordination with:

Freight forwarders
General Sales and Service Agents (GSSAs)
Internal cargo teams
Other relevant stakeholders

Effective coordination is important to ensure smooth movement of shipments.

4. Monitor Shipment Movements

The candidate will monitor shipment progress and identify potential service issues.

When problems arise, the employee is expected to proactively coordinate with relevant teams and work toward suitable solutions.

5. Resolve Service-Related Issues

Customer service is an important part of this position.

The selected candidate may need to:

Identify shipment-related problems
Coordinate with operational teams
Communicate updates to customers
Follow up on pending issues
Help maintain service quality

6. Support Daily Cargo Operations

The position also supports day-to-day cargo operations while ensuring that airline procedures, operational requirements and service standards are followed.

Eligibility Criteria

Candidates applying for this position should meet the following requirements.

Educational Qualification

University degree or graduation is required.
Candidates should have completed their graduation from a recognized institution.

Work Experience

Candidates should have approximately 2–3 years of relevant customer service experience in areas such as:

Airline cargo
Air cargo operations
Freight forwarding
General Sales and Service Agents (GSSA)
Cargo customer service
Logistics-related operations

Relevant aviation or logistics experience can be particularly useful for this position.

Language Requirements

Candidates should have excellent communication skills in:

English
Hindi

Knowledge of South Indian languages is an additional advantage according to the official vacancy.

Strong written and verbal communication skills are important because the position involves regular interaction with customers and business partners.

Other Required Skills

The ideal candidate should have:

Strong communication skills
Good coordination abilities
Excellent interpersonal skills
Customer-focused approach
Good attention to detail
Problem-solving ability
Ability to work under pressure
Ability to work in a fast-paced environment
Professional approach toward customers
Ability to coordinate with multiple stakeholders

Work Authorization

Candidates must possess a legal work permit in India.

This is an important eligibility requirement mentioned in the official job advertisement.

Documents Required

According to the official vacancy, applicants were requested to submit:

Updated CV / Resume
Recommendation Letter
Relevant certificates

Candidates should keep their educational and professional documents ready when applying for similar SWISS vacancies.

Salary

The official vacancy does not specify a fixed salary package for the Cargo Customer Service Executive position.

Therefore, candidates should not rely on unofficial salary figures. Compensation may depend on factors such as:

Experience
Qualifications
Position level
Company compensation structure
Employment terms

Candidates should confirm salary and benefits directly through the official recruitment process.

Benefits & Career Opportunities

The official SWISS careers information highlights opportunities for:

Professional development
Learning opportunities
International career prospects
Working in a global aviation environment
Career growth within an international organization

However, exact benefits for this particular Mumbai position were not specified in the vacancy, so candidates should verify the applicable package during the recruitment process.

Who Can Apply?

This vacancy is particularly suitable for candidates who have:

A university degree or graduation
2–3 years of relevant experience
Airline cargo experience
Freight forwarding experience
GSSA experience
Air cargo operations experience
Customer service experience in logistics
Strong English and Hindi communication
Legal authorization to work in India
Good coordination and interpersonal skills

Can Freshers Apply?

This particular vacancy requires 2–3 years of relevant experience, so it is not primarily a fresher position.

Fresh graduates without relevant professional experience may not meet the stated requirements for this specific role.

However, freshers can check the SWISS careers portal for other entry-level opportunities.

Work Environment

The Cargo Customer Service Executive role is based in a professional aviation and logistics environment.

The employee may interact with:

Customers
Freight forwarders
GSSAs
Cargo teams
Operations teams
Internal stakeholders

Because cargo operations can be time-sensitive, the ability to remain calm and organized under pressure is important.

Selection Process

The exact selection process can vary depending on the position and recruitment requirements.

Candidates can generally expect stages such as:

Online application
CV / application screening
Shortlisting
Interview
Assessment or additional evaluation, if required
Document verification
Final selection
Employment offer

Candidates should follow the instructions provided in the official application portal.

How to Apply?

The vacancy was listed through the Lufthansa Group career portal.

Candidates interested in similar SWISS opportunities should:

Visit the official SWISS/Lufthansa Group careers portal.
Search for Cargo Customer Service Executive.
Check the location as Mumbai.
Review the latest vacancy status.
Prepare an updated CV.
Upload the requested documents.
Complete all required application information.
Submit the application through the official recruitment portal.

Note: The specific vacancy listed above had an application deadline of 26 August 2026, which has now passed. Candidates should check whether the position has been reopened or whether a new Mumbai cargo vacancy is available.

Why Consider a Career With SWISS?

Working with SWISS can provide exposure to the international airline and air-cargo industry.

Some potential career advantages include:

International aviation exposure
Professional cargo operations experience
Interaction with global logistics partners
Opportunities for professional development
International career environment
Experience with a Lufthansa Group airline
Exposure to Swiss WorldCargo operations

Important Points Before Applying

Before submitting an application, candidates should carefully check:

Whether the vacancy is still active
Required experience
Educational qualification
Work authorization requirements
Language requirements
Required documents
Application deadline
Official application instructions

Candidates should avoid paying anyone for a job application or interview.

Frequently Asked Questions

1. What is the position at SWISS?

The position is Cargo Customer Service Executive.

2. Where is the job located?

The vacancy is based in Mumbai, Maharashtra, India.

3. What qualification is required?

A university degree or graduation is required.

4. How much experience is required?

The official vacancy asks for 2–3 years of relevant customer service experience in airline cargo, freight forwarding, GSSA or air cargo operations.

5. Can freshers apply?

This particular position requires relevant experience, so it is not intended primarily for freshers.

6. Is a work permit required?

Yes. Candidates must possess a legal work permit in India.

7. Which languages are required?

Excellent communication skills in English and Hindi are required. Knowledge of South Indian languages is an advantage.

8. What will the selected candidate do?

The candidate will handle customer enquiries and shipment bookings, coordinate with freight forwarders and GSSAs, monitor shipment movements, resolve service issues and support daily cargo operations.

9. Is the job full-time?

Yes, the official listing specifies full-time employment.

10. Is the salary mentioned?

No fixed salary was provided in the official vacancy.

11. What documents are requested?

The official listing requests a CV/Resume, Recommendation Letter and Certificates.

12. Is this a Mumbai airport job?

The official vacancy lists the job location as Mumbai and places the role under Logistics / Cargo.

13. Is the vacancy currently open?

The official listing shows an application deadline of 26 August 2026. As of 3 September 2026, that deadline has passed. Candidates should check the official careers portal for an updated or reopened position.

Final Words

The Swiss International Air Lines Cargo Customer Service Executive position is a strong opportunity for experienced aviation, air-cargo, freight-forwarding and logistics professionals who want to work in an international airline environment.

The role combines customer service, shipment coordination, cargo operations and stakeholder management, making relevant aviation or logistics experience particularly valuable.

Since the listed application deadline has passed, candidates should check the official SWISS/Lufthansa Group careers portal for the latest Mumbai vacancies before submitting an application.

Swiss International Air Lines Now Hiring Cargo Customer Service Executive At Mumbai

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