Return & Replacement Policy
Effective Date: July 11, 2026
Welcome to InkByGA.com, owned and operated by Value on Money (“we”, “our”, or “us”). We are committed to providing quality products and a positive shopping experience. This Return & Replacement Policy explains when and how customers may request a return or replacement.
By purchasing from our website, you agree to this policy.
1. Scope
This policy applies to purchases made through https://inkbyga.com for:
- Printed Books
- Neck Pillows
- Merchandise
- Other physical products
This policy does not apply to digital products, including online courses, eBooks, downloadable files, or other digital content. These are covered under our Cancellation & Refund Policy.
2. Eligible Returns
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged during shipping.
- The product has a manufacturing defect.
- The product is incomplete or missing essential components.
For change-of-mind returns, products must be unused, in their original condition, and in the original packaging. Approval is subject to inspection and our discretion.
3. Return Window
Return or replacement requests must be submitted:
- Within 48 hours of delivery for damaged, defective, or incorrect products.
- Within 7 days of delivery for eligible unused products, where applicable.
Requests received after these periods may not be accepted unless required by applicable law.
4. Product Condition
To qualify for a return (where applicable), the product should:
- Be unused and in resalable condition.
- Include all original packaging, labels, manuals, and accessories.
- Not show signs of misuse, alteration, or damage caused after delivery.
Returned products that do not meet these conditions may be declined.
5. Items Not Eligible for Return
The following items are generally not eligible for return:
- Online courses.
- eBooks and digital downloads.
- Products marked as “Final Sale” or “Non-Returnable.”
- Gift cards or promotional items (if offered).
- Products damaged due to improper use, accidents, or normal wear and tear.
- Items returned without original packaging or essential components.
6. How to Request a Return or Replacement
To initiate a request, please contact us at info@inkbyga.com with:
- Your order number.
- Full name used for the order.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the shipping package, if the item was damaged in transit.
Providing complete information helps us process your request more quickly.
7. Inspection Process
Once we receive your request, we may:
- Review the information and photographs provided.
- Request additional details if necessary.
- Ask you to return the product for inspection before approving a replacement or refund.
Approval is subject to verification of the reported issue.
8. Replacement
If your request is approved and the product is available, we will arrange a replacement.
If the same product is unavailable, we may offer:
- A comparable replacement.
- Store credit.
- A refund, where appropriate.
9. Return Shipping
If the return is due to:
- Our error,
- A defective product, or
- A damaged shipment,
we may arrange the return or reimburse reasonable return shipping costs, where appropriate.
If the return is approved for reasons other than our error, the customer may be responsible for return shipping costs.
10. Refunds (Where Applicable)
If a replacement is not possible and a refund is approved, the refund will be processed to the original payment method.
Approved refunds are generally processed within 7–10 business days. The time taken for the amount to appear in your account depends on your bank or payment provider.
11. Fraud Prevention
To protect our customers and business, we reserve the right to:
- Decline fraudulent or abusive return requests.
- Request additional documentation.
- Refuse returns that do not comply with this policy.
Repeated misuse of our return process may result in restrictions on future purchases.
12. Changes to This Policy
We may update this Return & Replacement Policy from time to time. The latest version will always be available on our website with the updated Effective Date.
13. Contact Us
If you have any questions about returns or replacements, please contact us:
Value on Money
Website: https://inkbyga.com
Email: info@inkbyga.com
Business Address: Delhi, India (Full address to be updated.)
We will make reasonable efforts to assist you and resolve your request promptly.
